Privacy Policy — How Dhaka Bet Protects Your Data

1 Introduction

Dhaka Bet is committed to protecting the privacy of every player who uses the platform. We understand that sharing personal information requires trust, and we take that responsibility seriously. This policy is written in plain language so that every player — regardless of their technical background — can understand exactly how their data is handled.

The dhaka bet platform is designed for players in Bangladesh. All data processing practices described in this policy are designed to meet the standards expected of a responsible online gaming operator serving the Bangladesh market. We do not collect data we don't need, we don't keep it longer than necessary, and we never sell it to third parties.

2 Data We Collect

Dhaka Bet collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment processors during transaction verification.

Dhaka Bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

Every piece of data dhaka bet collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described below.

• Account management: To create, maintain, and secure your dhaka bet account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify that transactions are legitimate.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal use of the platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limit settings.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the dhaka bet platform.
• Marketing communications: To send you promotional offers and bonus alerts — only if you have opted in to receive them.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4 Legal Basis for Processing

Dhaka Bet processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment data, and account activity data is necessary to fulfil the contract between you and dhaka bet — i.e., to provide you with the gaming service you signed up for.
• Legal obligation: Certain data processing — particularly identity verification and transaction records — is required by law. Dhaka Bet must retain this data to comply with applicable regulations.
• Legitimate interests: Dhaka Bet processes technical and usage data to prevent fraud, maintain platform security, and improve the service. These are legitimate business interests that do not override your privacy rights.
• Consent: Where dhaka bet processes data for marketing communications or optional personalisation features, we do so only with your explicit consent. You can withdraw consent at any time.

5 Data Sharing

Dhaka Bet does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: When you complete KYC verification, your identity documents are processed by a third-party verification provider. This provider is contractually bound to handle your data securely and use it only for verification purposes.
• Technology providers: Dhaka Bet uses third-party services for platform hosting, analytics, and customer support tools. These providers act as data processors under contract and are not permitted to use your data for their own purposes.
• Legal authorities: Dhaka Bet will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when we believe disclosure is necessary to prevent fraud or protect the safety of players.

All third parties who receive data from dhaka bet are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6 Cookies and Tracking

The dhaka bet platform uses cookies and similar tracking technologies to provide a functional and personalised experience. Cookies are small text files stored on your device when you visit the platform.

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions.

7 Data Retention

Dhaka Bet retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, to meet legal and regulatory requirements.
• Transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 13 months on a rolling basis, then anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out for compliance purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Data Security

Dhaka Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data in transit is protected by TLS 1.3 encryption.
• All data at rest is encrypted using AES-256 encryption.
• Access to personal data is restricted to authorised dhaka bet staff on a need-to-know basis.
• Staff with access to personal data receive regular data protection training.
• The platform undergoes regular security audits and penetration testing.
• Suspicious login attempts trigger automatic account protection measures.

Despite these measures, no online platform can guarantee absolute security. If you believe your dhaka bet account has been compromised, contact support immediately. In the event of a data breach that affects your personal data, dhaka bet will notify you as required by applicable law.

9 Your Rights

As a dhaka bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the dhaka bet support team. We will respond within 30 days.

• Right of access: You can request a copy of the personal data dhaka bet holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that dhaka bet delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

Dhaka Bet will not charge a fee for handling data rights requests unless the request is clearly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline the request, and we will explain why.

10 Children's Privacy

The dhaka bet platform is strictly for players aged 18 and over. Dhaka Bet does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all data will be deleted, and any deposits will be returned to the original payment method.

If you believe a minor has registered on the dhaka bet platform, please contact support immediately so we can investigate and take appropriate action.

11 Changes to This Policy

Dhaka Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how we use your personal data, dhaka bet will notify you via in-app notification or email at least 7 days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how dhaka bet protects your information.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the dhaka bet support team using the details below.

• Email: [email protected]
• Live Chat: Available 24/7 from within your dhaka bet account
• FAQ: Visit our FAQ page for answers to common questions